Faiz's CV
Faiz Abdullah
Senior Manager – Insurance & Financial Operations | General Insurance & Telecom | UAE
Profile summary
Experienced Senior Manager in Insurance and Financial Operations with 19 years shaping general insurance and telecom outcomes. Trilingual in English, Hindi, and Urdu, driving multi-country financial operations, reconciliation, and partner governance across international subsidiaries. Committed to operational excellence, regulatory compliance, and scalable process optimization.
Career highlights
Insurance Operations Management: Led PAN-India motor insurance operations overseeing INR 300 Cr plus in monthly reconciliation across 22 plus insurer relationships and managing a team of 6 direct reports.
Multinational Financial Operations: Managed INR 2,200 Cr plus in partner financial operations across 18 international subsidiaries spanning Africa, UAE, USA, UK, Spain, Italy, Saudi Arabia and Indonesia using Oracle ERP.
Branch Finance Operations: Managed finance operations for 300 plus partner accounts with INR 3 Cr plus in monthly cash and premium volumes at Bajaj Allianz General Insurance.
Risk Management Certification: Completed professional certifications including Lean Six Sigma White Belt and Risk Management Foundations from LinkedIn Learning.
Key skills
Professional experience
Shaped national motor insurance operations reporting into executive leadership, managing a team of 6 direct reports. Steered PAN-India workflows across policy administration, pay-in operations, broker management, and financial reconciliation.
- Executed pay-in rule creation and rate calculations across Motor LOB lines including GCV, PCV, MISD, 2-Wheeler, and Private Car, ensuring monthly insurer grid implementation.
- Governed month-end retention grid deployment across partner lines to maintain rate visibility and adherence to standard operating procedures.
- Conducted AR and payment mode reconciliations across PAN-India transactions, resolving variances to reinforce internal controls.
- Executed reverse reconciliations and controlled beneficiary partner bookings to maintain financial transparency and clean audit trails.
- Supervised credit float and ATC processes to facilitate same-day payouts and support partner transactions.
Reported to executive leadership while directing national insurance operations for the Motor line of business, maintaining complete accountability for policy administration, partner financial accuracy, and process governance.
- Built reconciliation and portal governance disciplines by resolving open items, cancelled policy items, and insurer portal locks to reduce documentation backlogs.
- Managed 64VB instrument-mode tracking and credit float processing under strict governance protocols to establish compliance turnaround standards for national operations.
Reported to leadership while managing operational finance and partner networks across the region. Controlled financial workflows, partner onboarding protocols, and commission structures to maintain fiscal compliance and support regional business functions.
- Designed and implemented standardized broker and partner onboarding procedures, improving compliance discipline and partner engagement efficiency.
- Administered and controlled monthly budgets, translating variance analysis into corrective actions and delivering measurable cost savings.
- Streamlined monthly partner payout grids and finalized commissions by applying approved rates and reconciling variances.
Directed partner financial operations overseeing currency transactions and multi-country reporting across eighteen international subsidiaries using Oracle ERP.
- Administered invoice payments and resolved disputes across eighteen subsidiaries while maintaining compliance with international financial standards.
- Executed monthly provisioning and actualization for mobility and direct to home partners across multiple geographies.
- Performed account reconciliations and bordereaux reporting for fifteen operating companies across Africa, Dubai, USA, Spain, Italy, Saudi Arabia and UK.
- Executed monthly reconciliations of insurer accounts and bank confirmations, ensuring smooth month-end financial closure for partner accounts.
- Coordinated internal audits by addressing queries, closing audit findings, and maintaining updated records for compliance.
- Coordinated compliance tracking, internal audit activities, and MIS reporting for branch finance operations.
- Processed cash and cheque premium collections while maintaining branch petty cash controls and completing bank reconciliations.
- Assisted with month-end financial close activities, prepared MIS reports, and coordinated internal audits for regional finance operations.
- Executed systematic market penetration across hardware retailers, construction material dealers, automotive garages, and glass fitting workshops to secure last-mile availability of epoxy adhesives and construction sealants.
- Partnered with regional distributors to drive sales targets and expand territory coverage for industrial adhesive lines serving the building and infrastructure trade.
- Directed pay-in rule creation and insurer grid implementation across Motor LOB lines, ensuring monthly go-live accuracy.
- Executed reverse reconciliations and managed 64VB status tracking to maintain T+1 compliance reactivation.
Projects
Designed and led a structured reconciliation framework across 22+ insurer relationships covering pay-in, cancelled policy, credit float and payment mode reconciliation - resulting in cleaner audit trails, reduced open-item backlogs and improved insurer grid compliance across PAN-India operations.
Managed end-to-end financial operations for 350 partner companies across 18 international subsidiaries (Africa, UAE, KSA, UK, USA, Spain, Italy, Indonesia) using Oracle ERP - covering provisioning, actualization, open-item reconciliation and bordereaux reporting.
Oracle ERPEducation
- AICTE Approved
- Top-50 B-School, India
- UGC Recognized
- India
- UGC Recognized
- India
Certifications
Languages
English · Professional
Hindi · Professional
Urdu · Professional